Veteran-owned · Serving Lexington, Kentucky since 1990 Kentucky master HVAC licensed Request service online →
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Homeowner First Response

Strange noises or smells

Tell us what you're hearing or smelling and where it's coming from. It helps our technician bring the right parts.

Smell rotten eggs? That can be a gas leak. Leave the house now and don't flip any switches. From outside, call 911 and your gas company. In Lexington that's usually Columbia Gas of Kentucky: 1-800-432-9515 (24/7).

Electrical burning smell? Set the thermostat to Off and call us.

Don't want to answer questions? That's fine. Skip them and go straight to scheduling.

1What do you notice? Pick all that apply.

Tip: A burning-dust smell the first time the heat runs each fall is normal if it fades within an hour. So is a whoosh and some steam from a heat pump in winter.

2Where is it coming from?
3When does it happen?
4What size is your air filter?

Tip: The size is printed on the edge of the filter. With it, our technician can bring the right filter.

Request service

Schedule your visit

Pick a day and arrival window and tell us where to come. Your answers above go on your service ticket automatically.

Preferred day

Monday through Friday. We'll confirm your arrival window.

Arrival window