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Homeowner First Response

Water leaking near the indoor unit

Your AC pulls water out of the air and sends it down a drain line. When that line clogs, water backs up into the drain pan. Set the thermostat to Off, then answer these.

Don't want to answer questions? That's fine. Skip them and go straight to scheduling.

1Where is the water?
2Is there water in the drain pan or around the float switch?

Tip: The drain pan sits under the indoor unit. When it fills, the float switch shuts the system off on purpose to prevent a leak. If it's full, turn the system off and tell us.

3Did you see ice on the indoor unit or copper lines before the water showed up?

Tip: Melting ice can overflow the pan. See AC running but not cooling.

4Is the air filter dirty?

Tip: If it's gray and you can't see light through it, replace it. A clogged filter causes more problems than anything else. See Air filters: how often and why.

5What size is your air filter?

Tip: The size is printed on the edge of the filter. With it, our technician can bring the right filter.

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