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Homeowner First Response

Thermostat blank or not responding

A blank or unresponsive thermostat is often a low battery or a full drain pan. Check these first.

Don't want to answer questions? That's fine. Skip them and go straight to scheduling.

1Do you see a low-battery symbol on the thermostat?

Tip: If you see a low-battery symbol, change the batteries.

2Is there water in the drain pan or around the float switch?

Tip: The drain pan sits under the indoor unit. When it fills, the float switch shuts the system off on purpose to prevent a leak. If it's full, turn the system off and tell us.

3What kind of thermostat do you have?
4What size is your air filter?

Tip: The size is printed on the edge of the filter. With it, our technician can bring the right filter.

Request service

Schedule your visit

Pick a day and arrival window and tell us where to come. Your answers above go on your service ticket automatically.

Preferred day

Monday through Friday. We'll confirm your arrival window.

Arrival window