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Homeowner First Response

High energy bills or a system that never shuts off

A few simple things make a system run longer than it should. Check these and tell us what you find.

Don't want to answer questions? That's fine. Skip them and go straight to scheduling.

1Is the air filter dirty?

Tip: If it's gray and you can't see light through it, replace it. A clogged filter causes more problems than anything else. See Air filters: how often and why.

2What size is your air filter?

Tip: The size is printed on the edge of the filter. With it, our technician can bring the right filter.

3Is the thermostat fan set to Auto?

Tip: On runs the blower all day. Auto runs it only while heating or cooling.

4If you have a heat pump, is the thermostat set to Emergency Heat?

Tip: Emergency heat costs much more to run. Switch back to Heat unless we told you to use it.

5Does the system shut off on mild days?

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Schedule your visit

Pick a day and arrival window and tell us where to come. Your answers above go on your service ticket automatically.

Preferred day

Monday through Friday. We'll confirm your arrival window.

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